It’s Not Just “Business as Usual”. Here’s What You Can Expect From Us at Trowbridge.
There’s a lot of uncertainty in the world right now, but if there’s one constant here at Trowbridge, it’s the fact that not even COVID-19 can stop tax season from arriving - at least not that we’re aware of, yet!
We recognize we’re likely not the only email landing in your inbox right now, but our priority is ensuring our clients feel confident and up to date on how we are responding to the recent developments.
As you know, we think of our clients, colleagues and staff as part of the Trowbridge family and your health and safety is our top concern.
We want you to know the measures we have put in place at this time to ensure ongoing personal safety and minimal business disruption, especially in the midst of a busy tax season.
Submitting Tax Documents Electronically
You can confidentially and conveniently submit all your tax documents to us via our secure CLIENT PORTAL. Our portal is available 24/7 and allows you the flexibility of sending us your documents from the comfort of your own home.
Please note, at this time the CRA has not extended any Canadian tax deadlines to accommodate the ever-evolving COVID-19 situation however we will be in immediate communication with you should this change.
International Travel Has Been Suspended
Effective immediately, international travel has been suspended for all Trowbridge team members. For those team members that have traveled outside of Canada, they have been advised by our Human Resources team to self quarantine for 14 days upon arrival back in Canada.
International Office Locations Are Open and Cleaner than Ever
Currently, all our global offices remain open however clients and visitors will only be accepted BY APPOINTMENT ONLY. Rest assured that each of our offices are undergoing rigorous cleaning and disinfection procedures to ensure safety for all.
Our Trowbridge team members have been asked to work remotely where possible effective immediately. Don’t worry about your taxes! We are highly capable of carrying out day-to-day operations from outside of our physical office locations and are ready and fully responsive to the needs of our clients. Please continue to communicate with us through e-mail or by phone. Video calling opportunities are also available upon request.
As always, we remain committed at Trowbridge to providing a safe work environment for our employees and providing exceptional, seamless service to our valued clients.